Friday, September 22, 2017

I Second That Emotion(al) Intelligence

I recently posted a blog advocating putting what is best for your business ahead of your personal feelings. Expanding on that post, I would argue that effective leadership is not only about keeping your emotions in check, but leading your team with emotional intelligence.

Emotional intelligence is the ability to understand and calibrate your own emotions as well as the ability to respond effectively to those of others. It is also being aware of how your words and actions affect your colleagues and team members. Being in tune with your emotions and the emotions of others, as well as having the ability to understand the dynamics of your environment, are key skills to possess when leading a team.

According to Daniel Coleman, an American psychologist who has written extensively on emotional intelligence, there are five attributes that leaders with high levels of emotional intelligence possess:

  • Self-awareness: Leaders who are self-aware possess the ability to understand their feelings and how their feelings affect other people.
  • Self-management: The best managers are those who are able to keep their feelings in check and remain in control even during trying times.
  • Empathy: If you are able to walk in others’ shoes and be compassionate, you will have stronger and more positive relationships with fellow team members. 
  • Motivation: Working towards the high standards and goals you set for yourself is critical to managerial success.
  • Social skills: Managers who can effectively communicate, speak passionately and encourage team members are more likely to motivate performance and drive positive results.

Understanding emotional intelligence is only part of the equation. Let’s face it. Very few of us are born with the behaviors that comprise strong emotional intelligence and like most things, we have to work to develop these soft skills. With that in mind, here are some things we can all do to improve upon our ability to lead with emotional intelligence:

  • Keep a journal to help you become more self-aware
  • Slow down and reflect on how you are feeling and behaving
  • Practice being calm and centered
  • Hold yourself accountable by making a commitment to admit mistakes and take responsibility
  • Be positive, optimistic and hopeful and encourage that in others
  • Take stock of your own performance on a regular basis
  • Pay attention to other people’s feelings and body language as a way to gauge how you are coming across and affecting others
  • Learn conflict resolution
  • Focus on encouraging and praising team members

At the end of the day, the better we can relate to and work with others, the more successful we will be. Working on your own emotional intelligence can turn you from a strong leader into an exceptional one.

Wednesday, September 13, 2017


As I have discussed on several occasions, there is no doubt that consumerism is a key driver in health care these days. As patients continue to take a more active role in choosing their health care providers, paying for a greater percentage of their health care, and managing their health care spending accounts, they will continue to evolve into more savvy consumers. With this reality, along with the demand for providers to keep cost down by insurance companies, the retail or consumer model of health care delivery will continue to grow.

For hospitals and health care providers, an integral component of attracting and retaining consumers is an ongoing and increasing investment in technology. In fact, technology is dramatically redefining the way we manage health care. In an “app” driven world, consumers have come to expect customer friendly technology to help mediate their interaction with health care providers.

And so, I read with great enthusiasm this recent article in Inc., outlining some new technology trends dominating our industry.  According to author Avi Savar, the top three recent innovations in health care technology, include the following:

  • Patient Scheduling Software which allows for better patient management and communication. With this type of software, providers can send appointment reminders and patients can schedule appointments on line. Implementation of this software not only saves money and time, but decreases the number of patient no shows and improves customer service.

  • Smartwatches that Detect Heart Attacks by monitoring heart rates and notifying users of their vitals. While these watches are no substitute for medical consultation or care, they can serve as an additional safety valve by keeping a constant eye on heart performance. In fact, some products on the market will notify 9-11 if they record what they think to be a cardiac emergency and with a built in GPS, can provide patient location information.

  • Marketing Automation Software which grabs patient data from various points of contact and puts it all in one spot. It helps providers deliver targeted communications to patients, improving customer service and patient loyalty. It also offers providers real time patient analytics, allowing for quick problem solving and improved care and medical services.

While, I think Savar is correct in his assessment of these technology trends and their influence and importance in the market, I would add one other important innovation to this list: tele-health technology.

Through tele-health technology platforms, like TGH VirtualCare, patients can engage with medical staff remotely via desktop or a mobile screen app. Here, patients get convenient, cost-effective and immediate medical care anywhere they are as medical staff are able conduct the same interview and diagnosis that occurs in a traditional urgent care office visit. Providers can treat many common conditions or illnesses such as colds, fever, rash, stomach flu, sinus infections, pink eye and headaches, as well as prescribe medications. This technology offers another way for patient to receive access to care when they need it, is cost effective for providers and is becoming increasingly popular.

If health care providers are going to compete for market share, they must recognize that investments in technology are a key component to success. Just as quality and affordability of care have helped drive consumer health care decisions for years, today ease of access and integration—often provided through a technological application—is equally important. The bottom line is that keeping up with technology will keep you in the game.

Monday, August 28, 2017

Podcast 006: Dr. Matteo Rosselli — Anti-aging Therapies

Dr. Matteo Rosselli is the Medical Director of Anesthesiology at Jupiter Medical Center, and a board-certified Anesthesiologist. He is the principle physician at Revitalogy, a private practice that provides innovative treatments to slow the ageing process, and is board-certified in both Manipulative Medicine and Manipulation under Anesthesia, and is a member of the American Academy of Anti-Aging Medicine. He is known for his integration of revolutionary medical research with his patients’ individual health profiles, for a synthesis of hormone replacement, cosmetic medicine, vitamin supplementation, and IV hydration therapies.

 Tune in to this episode to find out more about Dr. Rosselli’s innovations in individual patient care, and the anti-aging benefits of IV hydration therapies.


Key Takeaways: [:27] John introduces his guest for this episode — Dr. Matteo Rosselli. [2:30] Why did Dr. Rosselli get into this side of medicine? [4:04] How do the various therapies that Dr. Rosselli promotes work? Dr. Rosselli takes us through a day in the life of one of his patients. [5:33] John shares an example from his personal experience about how Dr. Rosselli's therapies have benefited him. [6:24] Why is IV therapy better than some of the other conventional methods of taking vitamins and minerals? [7:25] What does Dr. Rosselli see for the future of the anti-aging industry? What plans does his organization have for the future, and what can consumers expect to see over the next few years? [8:35] What is Dr. Rosselli’s response to those who think that this is just ‘hocus-pocus’? [10:05] Visit Dr. Rosselli’s website for more information, or call to make an appointment with Dr. Rosselli.

Tuesday, August 22, 2017

Nothing Personal

One of the best pieces of professional advice I ever received was from a supervisor early on in my professional career who reminded me to “never put your personal feelings ahead of what is best for your organization. If you always do the right thing for the company, everything will work out.”

I realize this is easier said than done, but keeping emotions in check is not only critical to success but is also a stress reducer. Excellent leaders are passionate people and it certainly can be a challenge to not let your feelings rule the day. But emotions—whether it is anger or enthusiasm—can have a negative impact on decisions that need to be made for your organization.

So, what is a team leader to do?
  • First and foremost, before you make any decision, take inventory of what you are really thinking and feeling about the decision that needs to be made.
  • Then, put that aside and move to spending time identifying the real issue that you need to address.
  • Tease out all of tangential factors that are irrelevant to the discussion or the decision. Remove personal biases, disconnect this decision from your own personal agenda, excitement or plans, etc.
  • Come up with a list of questions that need to be answered and all the factors that truly need to be considered when making a decision. Your final question should always be “is this decision the best for my team and the organization?”
  • Finally, once you have come to a decision, prepare how you will deliver it. If you are dealing one-on-one with team members, think about your best approach. Think about what you will say and how you will say it.

At the end of the day, don’t let your emotions become a detriment to your team or your organization. Keep your emotions in check when making a big decision and keep your eye on the real prize—doing what is best for your organization.