As I explained in my last blog post, my team and I recently spent an amazing day listening and learning at American Express headquart...

A couple of weeks ago, I spent an invaluable day at the corporate headquarters of American Express in New York along with key members o...

People in my industry are always striving to do a better job of putting patients first. Urgent care centers are probably the most suc...

In my most recent post, Where We All Lead , I talked about the practice of Transformational Leadership and how it can be highly effec...